Bespoke jewellery:
All of Juerg’s jewellery is made to order especially for you.
Commissions can take up to 12 weeks from sketches to final delivery. However, most pieces will be completed in a much shorter time, normally within 4 weeks. It is best to contact Juerg well in advance of your deadline.
Prices are entirely dependent on the cost of the materials used within Juerg’s work, and a quote can be given once he knows all the details of your individual requirements.
Payment can be made by electronic banking, international bank draft in NZ dollars or by credit card.
Your order and non-refundable deposit payment, to cover cost of materials, constitutes your agreement to buy. Our confirmation on receipt of this payment constitutes our agreement to sell. The piece will be released to the client when payment has been received in full.
The intellectual property, including copyright and ownership of all designs and drawings of or in the piece(s) remain with Juerg P. Muff of ORBIT Jewellery at all time. As a customer you acknowledge and agree not to reproduce any piece(s) without the express written authorisation of Juerg P. Muff of Orbit Jewelllery.
However if you wish, you can obtain your very own drawings.
Customs Duty & Tax
You are responsible for paying any duties or taxes imposed for customs or importing goods into your country. If in doubt, check with your post office or customs office.
Refund and Returns Policy
Engraved, Special, Bespoke or Custom Orders are final and cannot be exchanged or returned. Exceptions might be for some sizing & minor modifications like surface finishes, and solely at the discretion of Orbit Jewellery if such could possibly be applied to the item in question.
Webshop sales:
All of Juerg’s jewellery, including webshop pieces, is made to order especially for you.
Most pieces will be ready to ship within 10 working days, some even in a shorter time. Custom engraving options may add another 10 working days to an order. It is best to contact Juerg in advance of completing your order if you have a very important deadline ahead. We will do our utmost to accommodate your request.
All webshop orders will be charged in NZD.
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Insured Courier within the above mentioned time-frame; however if goods are unavailable delivery might take a little longer.
If you wish to query a delivery please contact us.
Customs Duty & Tax
You are responsible for paying any duties or taxes imposed for customs or importing goods into your country. If in doubt, check with your post office or customs office.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to jewellery and/or gemstones that have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All jewellery and/or gemstones must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via insured and trackable courier such as DHL, FedEx etc.
You assume any risk of loss, theft or damaged goods during transit. You will be responsible for parcels lost or damaged in transit if you choose not to insure.
Procedure:
- After you have explained the problem to us by email, we will issue a Return Merchandise Authorization (RMA) number if necessary.
- Once we have safely received your package we will refund the cost of your purchase less our original shipping cost.
- We reserve the right to not accept a return and may require a restocking or repair fee if the item has been damaged or requires alteration.
- High value returns may also incur a Customs Clearance charge from the New Zealand Government. We will have to deduct this fee from any refund in the case of a return or add it to the reshipping charges for a resized, exchanged or modified piece.
Please note:
Engraved, Special, Bespoke or Custom Orders are final and cannot be exchanged or returned. Exceptions might be for some sizing & minor modifications like surface finishes, and solely at the discretion of Orbit Jewellery if such could possibly be applied to the item in question.
Security Policy
We use STRIPE as Payment gateway for online credit card transactions and KIWI Bank for card present transactions. These process online credit card transactions for thousands of New Zealand and worldwide merchants, providing safe and secure means of collecting payments via the Internet. All online credit card transactions performed on are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by us or any outside party.
– All transaction data is encrypted for storage within bank-grade data centres, further protecting your credit card data.
Cancellation Policy
Once work has commenced on a Special or Custom Order it cannot be cancelled. All other orders may be cancelled if we receive your notification before the goods are shipped.
Unless you expressly in writing inform Juerg P. Muff of Orbit Jewellery that you do not agree to these terms, you will automatically be taken to understand and agree to them. Thank You.
