Orbit Jewellery | J-P Muff Design

FAQs

Do you repair jewellery?

Yes, Orbit Jewellery can carry out jewellery repairs. Juerg also remodels jewellery, breathing new life into treasured pieces.

What are the Birthstones?

The variety of colourful gems is almost limitless. Some of the most popular ones have been allocated to months of the year; bringing all people born in their months under the protection of that stone.
(Pls note that Birthstones can vary throughout the world. Here’s the NZ list, as published by the JWNZ).
 
The Birthstones:
January; Garnet
February; Amethyst
March; Aquamarine
April; Diamond
May; Emerald
June; Pearl
July; Ruby
August; Peridot
September; Sapphire
October; Opal
November; Topaz
December; Turquoise

Sizing of Rings?

All pieces are individually sized for you by Juerg as part of the design process.
There are online tools to help you measure your finger or an existing ring. This is accurate enough for early quoting and design purposes. However we recommend to come and see us, or drop into any jeweller, for exact sizing prior to making your ring.
Here are some helpful tips regarding the sizing of rings: How to Measure Ring Sizes
Can you match my International Size?
Yes we can. We use the UK sizing standard in NZ. Either provide your overseas size or use this conversion chart to match your size when placing your order.

I live far away, can I order online?

Absolutely. Juerg takes custom orders from clients around the world and his pieces are in treasured international collections. Please use our enquiry form and we will be in touch.

What metals do you work with?

Juerg works with yellow, white and rose gold and platinum. He is one of the few jewellers who can buy New Zealand natural gold directly from the miner.

What is a custom / bespoke piece of jewellery?

A custom or bespoke piece of jewellery is designed and made individually just for you! Juerg works closely with you to design and hand craft an entirely unique item. While you may use other pieces as inspiration there will not be another piece the same as yours.

Can you help with Insurance Work?

We are very happy to help with your insurance claim if you have suffered a jewellery loss, theft or damage. With many years of experience working with Insurers we can help during this stressful time.
We will deal with the Insurer directly once you have lodged your claim and provide a replacement valuation to the insurer based on your description of the item with your supporting documentation (such as valuations, receipts and photos). 
When your claim is approved we will recreate, restore or replace your piece(s). As a member of the NZ Goldsmith Guild this will all be done to the highest professional standards.

What are the Payment & Delivery conditions?

Please see this page for information on payment and delivery.

Do you accept Credit cards?

Yes payment can be made by electronic banking, international bank draft in NZ dollars or by credit card.

Do you provide a Warranty for your jewellery

Yes we do! Please see Your Warranty & Total Satisfaction Guarantee

FAQs